Terms & Conditions

By using this site you are agreeing to follow and abide by our terms and conditions. PROSPERO LLC is the parent company name. Joyful Gifting in Dubai is a platform of Prospero LLC.

Please note, we reserve the right to revise the Terms and Conditions at any time without notice to you.

Availability
All orders are subject to availability and acceptance by JOYFUL GIFTING. A minimum of 48 hours’ notice is required for order processing. If the items you have ordered are unavailable on the day we will contact you by your preferred method (phone or email). You will be able to choose a replacement for the order or receive a refund for the part of the order which was unavailable.

Prices
All prices are listed on the website. We reserve the right to revise the price of goods without notice at any time. We have described all goods on the website as accurately as possible.

Order notice
We also require at least 48 hours’ notice, unless otherwise agreed.

We reserve the right to refuse any order on the basis of time, stock levels or order details.

If your order is delayed for any reason we will contact you by your chosen contact method as soon as possible. If your order is delayed for any reason we will contact you by your chosen contact method as soon as possible.

Payment
Payment can be made on online through portal / or by cheque. Please contact us if you’re unsure / require assistance.

Delivery
We will deliver your order to the contact name and address you provide. We cannot accept any liability for loss or damage to goods once they have been delivered, or once they leave our premises if being collected. Once delivered the recipient is responsible for the product and is held at your own risk.
Delivery times are approximate, If your delivery is delayed by a substantial amount of time, we will contact you to ensure delivery is still suitable.

Ownership
You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale unless otherwise agreed (I.e. charity event).

Cancellation Policy
You do not have the legal right to cancel orders of made-to-order items. Cancellations cannot be made within 24 hours of the order being collected or delivered as the order may have gone into production – however we will always try our best to amend orders at short notice please contact us for details.
If we do cancel your contract we will notify you by e-mail and will refund any payment you have made to us within 30 days of your order.

All refunds must be made within 30 days of the cancellation date and in the original payment format.
Receipt / proof of purchase must be shown in order to gain a full refund.

Liability
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to us by email to admin@joyfulgifting.org. All notices from us to you will be displayed on our website.

Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them before making a purchase from us.

Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy.

Intellectual property
All of the content on the site including pictures, graphic design and text are subject to copyright and other intellectual property rights held by ‘Joyful Gifting’. The entire content of the site is copyrighted under applicable copyright laws.
The use of our site www.joyfulgifting.org and it’s content is intended for the personal and non- commercial use by the users of our site.

Refund Policy
For genuine cases, if agreed by both parties, refunds will be processed within 30 days from the date of payment.

Receipt / proof of purchase must be shown in order to gain a full refund.

Use of the site
You may download, view, copy and print documents and graphics incorporated in these documents (the “Documents”) from the Site subject to the following:

(a) the Documents may be used solely for personal, informational, non-commercial purposes; and

(b) the Documents may not be modified or altered in any way.

You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web Site in whole or in part without the express authorisation of ‘Joyful Gifting’.